Factory-direct clear aligners for Australia. Request a quote today.
How cancellations, refunds and changes are handled at each stage of your order.
Draft policy: review before publishing. Remove this notice once the terms are approved.
Request cancellation in writing before planning or production starts. Refunds follow the agreed contract and applicable law.
Charges may apply for services already provided and costs properly incurred, per the agreed terms and law.
Custom-made aligners carry costs specific to you. Terms are explained before production begins.
Contact the treatment team to discontinue. Refunds follow your signed agreement, with clinical guidance on safe discontinuation.
You are contacted and given the chance to resolve the amount. Further action follows the agreed terms and law.
If treatment is delayed or the plan changes, you are told why, what happens next and any extra cost.
Contact official customer support with your reference number and the nature of your request.
The signed agreement, approved payment schedule, and applicable law govern each customer’s rights and obligations.
